‘To make the best cup of coffee in the UK, quickly and with a smile®’
‘To provide our customers with the best’
Although today we serve tens of thousands of customers daily, we are still as passionate as we were in 1993 about providing our customers with the very best quality and service, quickly at affordable prices, with a smile.
‘To remain our customers’ preferred choice, to keep moving ahead and improving, whilst running a successful and profitable top quality company’
We have passion for quality, value, speed and service. Through our innovative image and dedication to providing the very best, our customers and landlords will not choose any other. Therefore, to continue to excel with our competitive and unique formula, we must focus on remaining our customers’ preferred choice, for life. We are endlessly striving to drive the business forward in pursuit of perfection.
‘I want our customers to know that through our baristas, we are here to genuinely serve them on a one to one basis and to thank them for their loyal custom, we will ensure they are served the best coffee, at the best prices, quickly and with a smile’.
Our MD reads every single customer comment received. Thankfully, the majority are complimentary.